1. It is absolutely imperative that customers be provided with as high a quality of service, from both BW Communications and the cable service provider, as is possible
2. All work is performed in compliance with accepted Industry Standards
3. An Amnesty Campaign and Free, Basic Re-Wires may be offered, to place new customers on billing
4. Installation of CSE's - (Customer Service Enclosures) at all applicable rewire sites
5. Explain new services benefits of `going on billing'
6. Up-selling of signal provider's services to new customers before they go on billing
7. If necessary offer free 30 day trial periods on services beyond the basic package
8. Tap outlets to allow services on billing only
9. Performance of regular post investigation tap audits
10. Termination of service(s), if non-compliant, upon individual case review with cable services provider
11. Legal proceedings, upon individual case review with cable or satellite services provider
    Bush-Waterhouse Communications offers clients a Piracy Revenue Recovery service.
    This group, upon consultation, recovers revenues through civil remedies/legal demands from those consumers who
    have defrauded the industry of service revenue.

Our Quality Assurance challenges are met by:

1. Sharing timely, accurate and valid information with the cable and satellite service providers
2. Training your staff in collecting additional information from callers that is useful in our loss prevention program areas
3. The use of state of the art monitoring techniques and data management systems
4. Understanding where to start and the full scope of the legal as well as the Customer Relationship scenario
5. Developing a functional framework of enforcement through a consultative process with cable and satellite service providers

The Cable Service Providers' Role
Part One:

• Understanding the training requirements to prepare your staff
• Informing your staff of the role they will play in your new CRM strategy

Part Two:

• Understanding the new operational processes you will have to implement
• Examining how your old data capture processes will be integrated into new technologies
• Understanding the effect technology will have on your CRM strategy
• Implementing a complete tactical revue
• Implementing a logical, step-by-step, blueprint for your entire process

Join your colleagues today in an industry wide program of Loss Prevention and new revenue opportunities. We provide experience and a proven track record to meet industry needs.