At Bush Waterhouse Communications we are critically aware of the need to retain customer loyalty and reduced customer churn.

Our focus is to generate revenue and flexible customer relations is a key part of that. BWC uses a positive, rational approach as we bring new paying customers on board.

As we see it, from the cable service providers' point of view, taking action against theft of services is a delicate balancing act between public relations and loss of revenue issues. Historically public relations issues have taken the lead.

The Choice Is Yours

We are aware that public opinion of cable TV and satellite TV service providers rates them very low on the scale. Whether or not the customer agrees with you in terms of rates, programming, ownership, or operation is irrelevant if they are stealing from you.

As your independent Loss Prevention and Recovery Team, we are better able to fulfil the need of balancing public relations and loss of revenue.

Experience has taught us that good public relations and loss prevention are achievable at the same time using techniques employed by Bush Waterhouse Loss Prevention and Recovery Services.

Our focus is not only on signal loss recovery but on your customers' good will. From a public relations view, contracting an independent team to locate people who are stealing your product is an effort well directed.